Consumers' Corner > Utility Bills, Complaints and Service Providers > Utility Consumer Complaints, Mediation and Inquiries

Utility Consumer Complaints, Mediation and Inquiries

The Commission's Office of Consumer Services has staff available to assist consumers with problems they may have with a utility company or competitive provider.

Notes:
If a consumer specialist is not able to resolve the complaint, the complainant can request a formal hearing in writing. The complainant can also ask the Office of the People's Counsel to provide legal representation at no charge to the complainant. The Office of the People's Counsel can be reached on (202) 727-3071. In the case of billing disputes, Commission engineering staff may also conduct electric and natural gas meter tests at the complainant's request.

Consumers can contact the Office of Consumer Services by:

Calling (202) 626-5120
Visiting the office at 1325 G Street, NW, Suite 800, Washington DC 20005
Sending a letter to the Commission's address
Customer Complaint and Inquiries Form

Name:
Date:
Address:
City:
State:
ZIP code:
Ward:*
Contact Number:
Email:*
Type Your Complaint Here:

Company	Account Number
Verizon:
Washington Gas Light Company:
Potomac Electric Power Company (PEPCO):
Competitive Local Exchange Carrier (CLEC):
Competitive Natural Gas Supplier:
Outdoor Pay Telephone Service Provider (Please provide address of Outdoor Pay Telephone):
Competitive Electricity Supplier:

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