Yes — you can reach us Monday-Friday from 9am-5:30pm, but our staff are working remotely until further notice. Our office at 1325 G St, NW, is closed and we will not accept any walk-in meetings, filings or deliveries.
Consumers can still submit complaints or inquiries to our Office of Consumer Services online by phone at (202) 626-5120 (available M-F, 9am-5:30pm). Note that utility consumer protections are still in place but utility scams are unfortunately becoming more common.